Voicelet is an AI platform that empowers businesses to create, deploy, and optimize enterprise voice agents, delivering seamless and personalized customer experiences globally.

Which languages does Voicelet support?

Voicelet supports 135+ languages for multilingual global conversations.

Can Voicelet integrate with existing systems?

Yes, Voicelet integrates with CRM, ERP, and cloud or on-premises data systems instantly without coding.

Policy - Voicelet

1. Introduction

At Voicelet (“Voicelet”, “we”, “us”, “our”), we are committed to protecting your privacy and complying with applicable data protection laws, including the GDPR, CCPA/CPRA, and India’s Digital Personal Data Protection Act, 2023 (“DPDPA”), where they apply.

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our websites (including voicelet.ai and any subdomains) and use our services (collectively, the “Services”). It applies to all visitors and users of our Services, unless stated otherwise.

This Privacy Policy does not cover information we process in our capacity as an employer. For any employee‑related privacy queries, please contact contact@voicelet.ai.

2. Roles: Controller vs Processor

For data we process about our customers (e.g., your account data, billing data, and usage of our platform), Voicelet generally acts as a data controller/data fiduciary.
For data we process on behalf of our customers about their own end users (for example, call recordings, chat transcripts, and contact details processed through the platform), our customer is the data controller/data fiduciary, and Voicelet acts as a data processor/service provider.
Our customers are responsible for providing their end users with their own privacy notices and obtaining any necessary consents. If you are an end user of one of our customers, please contact that customer directly to exercise your privacy rights.

3. Definitions

“Websites” – our websites at voicelet.ai and any related subdomains.
“Services” – our Websites, APIs, applications, and related content and features.
“Information” – any data we collect about you or you provide when using the Services, including personal data.

4. Information We Collect

We collect information in three main ways:

(a) information you provide directly,
(b) information collected automatically, and
(c) information from third‑party sources.

a) Information you provide

Account and contact data: name, company, job title, email address, phone number, billing and mailing address.
Billing data: payment method details (processed via our payment provider), tax information, transaction history.
Content and communications: any content you upload or generate through the Services, such as call recordings, transcripts, prompts, and feedback.
Support and feedback: information you provide when you contact us, complete forms, respond to surveys, or participate in public forums or testimonials.

b) Information collected automatically

Usage data: pages visited, features used, clicks, time spent, referring URLs, log files.
Device and technical data: IP address, browser type, operating system, device identifiers, approximate location (e.g., city/country).
Cookies and similar technologies: we use our own and third‑party cookies and similar technologies to remember your preferences, secure the Services, analyze usage, and personalize content. Details are provided in our Cookie Policy.

c) Information from third parties

Third‑party services you connect: if you integrate Voicelet with services such as CRM, calendar, or communication tools, we may receive information (e.g., contact lists, events, or messages) as authorized by you.
Advertising and analytics partners: we may receive aggregated information from advertising networks, analytics providers, or social platforms to improve our marketing and understanding of users.

5. How We Use Your Information

We use personal information for the following purposes:

To provide and operate the Services: creating and managing accounts, authenticating users, providing features, processing payments, and delivering customer support. (Contract performance)
To personalize and improve the Services: tailoring content, recommendations, and experiences based on your usage and preferences; analyzing how the Services are used to improve functionality, performance, and security. (Legitimate interests; sometimes consent)
To communicate with you: sending transactional emails (e.g., service updates, security alerts, billing notices), responding to your requests, and providing product announcements. (Contract; legitimate interests)
Marketing and newsletters: sending you newsletters, product updates, and special offers, where permitted by law; you can opt out at any time via the “unsubscribe” link. (Consent or legitimate interests, depending on jurisdiction)
AI and product improvement: we may use de‑identified and/or aggregated data (including customer end‑user data) to train and improve models and to develop new features, unless a customer contract or law prohibits this. We do not use this data to profile identifiable individuals for automated decisions with legal or similarly significant effects without appropriate safeguards.
Legal and security: protecting our rights, users, and Services; detecting and preventing fraud, abuse, and security incidents; complying with legal obligations and responding to lawful requests from authorities.
Business transfers: if we are involved in a merger, acquisition, financing, or sale of all or part of our business, personal information may be transferred as part of that transaction, subject to safeguards and notice where required.

6. How We Share Information

With service providers and sub‑processors: companies that help us deliver the Services (e.g., hosting, cloud infrastructure, analytics, payment processing, email delivery, customer support, AI infrastructure). They may only use personal data under our instructions and must protect it appropriately.

With our customers: when we process data on behalf of a customer (e.g., call recordings, transcripts), we share this data with that customer as part of the Services.
With partners and resellers: in limited cases where we work with partners to market, sell, or deliver our Services to you, consistent with applicable law and any choices you have made.
With advertising and social media partners: to measure the effectiveness of our campaigns and show relevant ads, subject to your cookie and consent preferences (see Cookie Policy). Where required by law, we will obtain your consent before placing or reading non‑essential cookies.
For legal reasons: if we are required to do so by law, regulation, court order, or government request; or when we believe disclosure is necessary to protect our rights, users, or the public, or to enforce our agreements.
Business transfers: in connection with a merger, acquisition, reorganization, sale of assets, or insolvency event, subject to applicable legal requirements.
Aggregated or de‑identified data: we may share information that has been aggregated or de‑identified so it does not reasonably identify you.

7. International Transfers

We may transfer and store personal information in countries other than the one in which it was originally collected, including India, the EU, the UK, and the United States. Where required by law, we implement appropriate safeguards for international transfers, such as Standard Contractual Clauses approved by the European Commission, or other legally recognized transfer mechanisms.

8. Retention

We retain personal information for as long as necessary to: (a) provide the Services, (b) comply with legal, tax, or accounting obligations, (c) resolve disputes, and (d) enforce our agreements. When we no longer need personal information, we will either delete or anonymize it, or, if that is not possible (for example, because of backups), we will securely store it and isolate it from further use until deletion is possible.

9. Security

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. These include encryption in transit (e.g., TLS/SSL for payment forms), access controls, and regular monitoring. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

10. Your Choices and Controls

Email preferences: you can unsubscribe from marketing emails at any time by clicking “unsubscribe” in our emails. You will still receive essential transactional messages.

Account settings: you can update certain account information by logging into your account.
Cookies and tracking: you can manage cookies through your browser settings or our cookie banner/preferences center. Some features may not function properly if you disable cookies.

11. Privacy Rights by Region

We operate globally and privacy rights that are available to an individual depend on the place of residence. In addition to the rights mentioned in our policy following are the rights you can avail depending upon the place of your residence.

CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

If you are a California resident, you have the right to request information about how we collect, use, and share your personal information, as well as the categories of information we have collected in the past 12 months.

CCPA RIGHTS:

Right to Know– You have the right to know the information that we have collected from you from the past 12 months. These categories of the information are :-
Personal information we have collected about you;
The business or commercial purpose for collecting your personal information;
The categories of third parties with whom we have shared your personal information; and
The specific pieces of personal information we have collected about you.

Right to Delete

You have the right to request that we delete the personal information we have collected from you. There are a number of exceptions, however, that include, but are not limited to, when the information is necessary for us or a third party to do any of the following
Complete your transaction;
Provide you a good or service;
Perform a contract between us and You;
Protect your security and prosecute those responsible for breaching it;
Fix our system in case of a bug;
Protect the free speech rights of you or others user;
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.)
Engage in public or peer-reviewed scientific, historical or statistical research in the public interest that adheres to all other applicable ethics and privacy laws;
Comply with a legal obligation; or
Make other internal lawful uses of the information that are compatible with the context in which you provided it.

Other Rights

You can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. You also have the right not to be discriminated against for exercising any of the rights listed above.
The right to contact us – Email address provided in this Privacy Notice, to receive the categories of sources from which your personal information was collected in the preceding year, the purpose for collecting that information, and the categories of third parties with whom your personal information was shared. Please include the details of your request, your full name, and your contact information so that we may respond to your request. An authorized agent may make a request on your behalf. We aim to respond to consumer requests within 45 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.

GENERAL DATA PROTECTION REGULATION (GDPR)

Individuals in the UK or the European Union have certain rights under the UK GDPR or the GDPR, including the following:
Right of access: You have the right to know whether your personal information is being processed as well as your right to obtain a copy of what is being processed.
Right to rectification: When personal information is inaccurate, you have the right to a process to correct the information.
Right to erasure of your personal information (the “right to be forgotten”).
Right to restrict processing: You have the right to limit the processing of your personal information.
Right to data portability: You have the right to receive personal information concerning you and the right to have that information transmitted from us to a controller where technically feasible.
Right to object: You have the right to object to the processing of your personal information, including information processed for direct marketing purposes.
Rights related to automated decision making and profiling You have the right to not be subject to a decision based solely on automated processing.
You can exercise your rights by contacting us at contact@voicelet.ai . You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

DIGITAL PERSONAL DATA PROTECTION ACT (“DPDPA”)

If you are an Indian resident, in addition to the rights outlined in this Privacy Policy, you have the right to request information about how we collect, use, and share your personal information. The categories of information are:-

Right of Access Information about Personal Data: You have the right to request access and receive certain information about how we use personal information about you and who we share it with.
Right to Correction of Personal Data: You have the right to request correction of personal information we hold about you where it is inaccurate or incomplete.
Right to Erasure of Personal Data: You have the right to request deletion of the personal information we hold about you:
Where you believe that it is no longer necessary for us to hold your personal information;
Where we are processing your personal information based on legitimate interests and you object to such processing and we cannot demonstrate an overriding legitimate ground for the processing;
Where you have provided your personal information to us with your consent, and you wish to withdraw your consent and there is no other ground under which we can process your personal information; or
Where you believe your personal information is being unlawfully processed by us.
Right to Nominate: You have the right to nominate another individual, who, in the event of your unfortunate passing or incapacity, shall be able to exercise the rights provided to you in accordance with the provisions highlighted in the DPDPA and the rules thereunder.
Right of Grievance Redressal: You have a right to register your grievances with regards to our processing of your personal information.

Withdrawal of Consent: Where you have provided your consent for us to process your personal information, you can withdraw your consent by emailing at contact@voicelet.ai.

12. Children’s Data

We do not knowingly collect or maintain personal information from individuals under the age of 18. If you are a parent of a child under the age 18 years, and you believe that your child provided us with information about himself or herself, please contact us immediately.

13. Public Areas, Third Parties, and Integrations

Voicelet Blog: We have public blogs on our Website. Any information you provide in these areas may be read, collected, and used by anyone. If your personal information appears on our blogs and if you would like to remove it, you can send your request to contact@voicelet.ai. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Third Parties: We are not responsible for the privacy practices or content of third-party websites, services, or features, even if linked to from our platforms. We encourage you to read the privacy policy of any third-party site you visit or service you use carefully.

We publish customer testimonials on our website, which may contain personal information. We obtain consent to post the customer’s name along with their testimonial. To request the removal of your personal information from a testimonial, please email us at contact@voicelet.ai.

Social Media Widgets: Our Websites include social media features. These features may collect your IP address, which page(s) you are visiting, and may set cookies to make sure they function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policy of the companies providing them.

Third-Party Integrations: We may offer integrations with third-party products, applications, or other functionality not operated or controlled by us (“Third-Party Integrations”). If a Third-Party Integration is with Google (for example, where we offer Google Calendar, Google SSO, and Google Workspaces integrations), then generally, the data we access from Google is listed in the integration flow, and our use of such data is explained on our integration page. Where applicable, our collection and use of data received from Google’s APIs is informed by Google’s Limited Use Requirements.

14. Correcting and Updating Information

If you are our customer and would like to access or delete information that you provided, you may do this by signing in to Voicelet and making the change or by emailing us at contact@voicelet.ai. We will respond to your request within 30 days. We may decline to process unreasonable requests or requests that are not otherwise required by local law.

We retain your information and data that we process on your behalf as long as your account is active, as needed to provide our Services, and as necessary to comply with our legal obligations and resolve disputes.

We have no direct relationship with third parties with whom our users may interact using the Services. Any such party who would like to amend or delete data which may be stored in the Services should direct his or her request to the applicable Voicelet user acting as the “data controller” for such information.

Any such party who no longer wishes to be contacted by a Voicelet user, should contact that Voicelet user directly.

15. Changes to This Policy

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here and by email.

Effective Date

This Privacy Policy has the same Effective Date as our Terms.

Questions

If you have any questions regarding this Privacy Policy, please contact us by email at contact@voicelet.ai.