INBOUND
caller initiates — just ask about any of these
- Get a new broadband connection — “I want a new connection”
- Ask about plans, pricing & OTT bundles — “what plans do you have?”
- Check serviceability by pincode & book an install slot
- Complete KYC & confirm your ONT install date
- No-internet or slow-speed help — diagnostics + field ticket
- Pay a pending bill on the call & reactivate service
- Upgrade speed, add an OTT pack, or shift address
Tip: speak in English, Hindi or Tamil — the agent follows you.
OUTBOUND
agent calls you — say a name to trigger that scenario
- Priya Pre-expiry renewal & collect payment
- Ravi Recover a failed recharge, restore service same day
- Sneha 48-hour post-install speed & onboarding check
- Imran Confirm a resolved fault ticket, close the loop
- Meena Win back a lapsed subscriber with an offer
When asked “who am I speaking with?”, reply with one of the names above.
Tip: speak in English, Hindi or Tamil — the agent follows you.
