π Click the mic, then say “Hello” to start the conversation
OUTBOUND — Rani calls you
say a name when asked “who am I speaking with?” to trigger that scenario
Lakshmi EMI payment reminder — gets a payment link
Meena Overdue payment follow-up — gentle, never harsh
Kavitha New-loan enquiry — Income Generation Loan + lead capture
Tip: speak in Tamil or English — the agent follows you (just ask “English please” or “Tamil-la pesunga” to switch).
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